Support
You can search for a specific topic by typing it in the box below or scroll through the list of articles below.
If you can't find the information you need, you can get in touch directly with our team. You can find a contact form at the bottom of this page.
Clear
Top articles
-
How to shoot 360 panoramas?
UPDATED on Feb 20th 2023Choose a camera, a stand and start shooting 360 photos today! camera,stand,360,shoot,insta360, -
How to create a Virtual Tour?
PROHow to create your first Virtual Tour with Kuula. build tour,upload,photo,360,real estate,architecture,house,walkthrough. -
How to share and embed?
How to share posts & tours with your clients, on your website or on social media. Facebook,Twitter,Reddit,Wordpress,Squarespace,Wix,MLS,Zillow,Realtor,real estate,embed,export -
How to use your own branding?
PROCustomize the player, add your logo or your clients logo. whitelist,branding,logo,custom logo
Uploading content
-
Upload an image
Learn how to upload your first 360 post! upload,photo -
Partial Panoramas
Working with panoramas covering less than 360°x180° view. -
3D Images
Uploading 3D images and viewing them in Virtual Reality. upload,stereo,vr,virtual reality,stereographic -
Floor plans
PROAdd floor plans to your Virtual Tours. -
Privacy of tours and posts
PROHow to manage privacy settings on your tours and posts? privacy,private,public,invisible,password,unlisted,protected -
Deleting posts
Remove posts from tours or your profile. delete,trash
Virtual Tours
-
Create a Virtual Tour
PROHow to create your first Virtual Tour. upload,photo,360,real estate,architecture,house,walkthrough -
Tour Settings
Edit, rename or reorder your existing tours. walkthrough,virtual,automatic hotspot alignment,audio,delete -
Add posts to a tour
How to add new posts to an existing tour. extend,tour,add,remove -
Duplicate a tour
Create and manage multiple versions and copies of a tour. copy,duplicate,clone,language,version,localize -
Walkthrough Mode
PROTurn your tour into a virtual walkthrough with one click! walkthrough,virtual,automatic hotspot alignment -
Click Anywhere
PROMove around a tour by clicking anywhere in the panorama, not just directly at hotspots. walkthrough,virtual -
Tour Menu
Feature key posts and floor plans in a quick-access menu. -
Cross-linking tours
PROManage and connect multiple tours by cross-linking between them. blog -
Animated Transitions
Add smooth, animated transtions between images Virtual Tours. animation,crossfade,wipe,walkthrough -
Audio
PRO3 ways to add audio to posts and tours. mp3,audio,wav,music,voice,read,guide,background,sound,asset -
Collections
virtual tours Organize your favourite posts, create collections and galleries.
Virtual Tour Editor
-
Hotspots
PROConnect photos, create interactive cards and add links to your tours. photo,editor,video,cards,links,connect,walkthrough -
Connecting posts
PROHow to create hotspots connecting posts in a quick and efficient way. drag,thumbnail,connection,hotspots -
Backlinks
PROBacklinks are a powerful feature that can save you 50% of time building a tour. photo,editor,video,cards,links,connect,walkthrough -
Masters
PROAdd elements to all posts in a tour at once. master,nadir,zenith,patch,branding,menu -
Batch editing
Edit and apply changes to all post in a tour at once. apply,all,pitch,zoom,edit -
Custom hotspot icons
Upload your own hotspot icon images. icon,svg,png,custom,logo,asset -
Editing Addons
PROExplore the editor tools to work with addons (hotspots, images, text). grid,cut,copy,paste,select,duplicate -
Heading
Setting the initial orientation on your panoramas. walkthrough,direction,thumb,walkthrough -
Zoom
Zoom and mouse wheel settings. -
Thumbnails
Creating and saving thumbnails and cover images. cover,image,share -
Retouching images
Apply filters, HDR tone mapping and increase image sharpness. filter,effect,fx,hdr,sharpness,unsharp,photoshop,affiniy,lightroom,retouch -
Inline images & text
Overlay text labels and images on 360 posts. emoji,icons,smiley,label,text,font,google,images,asset -
Nadir patches
PROCover the tripod area with a mask image or your logo. watermark,tripod,mask -
Sun & lens flare effect
Bring your panoramas to life with a dynamic lens flare effect. -
Text Formatting
Formatting descriptions: bold, italic, lists and links. -
Replacing Images
PROReplace image in a post without losing added hotspots or views & likes. -
Level Correction
Adjust the horizon level on your panoramic images with one simple slider. level,horizon,autolevel,tilt,tripod -
Location, maps & GPS
Working with location and GPS data in posts and tours. location,gps,map.coordinates,geo,drone,exif -
Tour Integrity
How to find and fix common problems in virtual tours and hotspots connections. -
Keyboard Shortcuts
List of all keyboard shortcuts available in the editor and in the viewer.
Virtual Tour Editor: Interactive cards
-
Interactive Card Basics
PROAdd popups with information containing text, images and video and more! card,youtube,vimeo,gallery,maps,soundcloud -
Image galleries
PROAdd a gallery composed of multiple images to a tour. gallery,photos,carousel,blog -
Forms
PROAdd Forms to virtual tours: lead capture, surveys, data collection and quizzes google,forms,blog
Virtual Reality
-
Virtual Reality (VR)
Virtual Tours and 360 images in VR headsets, goggles and cardboard devices. vr,cardboard,ios,android,mobile,google,enable,htc,pico,quest -
Gaze navigation in VR
PROHow to navigate virtual tours in VR headsets. virtual reality,cardboard,google -
VR on Meta Quest
How to view tours and 360 images in Meta Quest VR headsets. virtual reality,samsung,oculus browser,daydream
Sharing and Embedding
-
Sharing and embedding
How to share posts & tours with your clients, on your website or on social media. Facebook,Twitter,Reddit,Wordpress,Squarespace,Wix,embed,export -
Export Editor
Detailed guide to all the options available in the Export Editor. embed,export,link,mls,autoplay,rotate,logo,branding -
Branded links & embeds
PROWhitelist the player, customize the UI elements. whitelist,branding,logo,custom logo -
iPhone limitations
Tips for sharing virtual tours on Apple iPhones and iOS devices. virtual reality,apple,ios,webvr,webxr,safari,vr -
Contact cards
Add contact information to Virtual Tours and generate leads contact,info,company,realtor,lead -
Auto rotate and auto play
PROPut the tour on automatic playback with auto rotation and auto play. autopilot,autorun,autoplay,blog -
Saving Images
Save snapshots and tiny planets from your Kuula posts. save,image,jpg,tiny,planet,instagram -
QR Codes
How to create QR code from Kuula tour URLs. save,share,qr,code,listing,blog -
MLS
How to prepare your tour for an MLS (Multiple Listing Service) listing. mls,real estate,listing -
Google Street View
PRONEWHpw to publish posts and tours to Google Street View. google,maps,my business -
Address & property info
PRONEWManage the street address and other property data of a real estate tour. real estate,listing,rentals,apartments,zillow
Business plan features
-
Analytics
Analyze the traffic on your posts and tours with our Google Analytics integration. ga,google,traffic,tracking -
Custom domains
Use your own domain & create a website with your 360 photos, tours and more. domain,dns,business -
Custom domain links
Share 360 posts and tours under your own, custom domain. domain,dns,business -
Short links & custom paths
Take link sharing to the next level! Create short links in your domain with custom paths for best presentation. domain,links,sharing,business -
Website Editor
Build a website showcasing your 360 content. landing,lead,website,business,cms,editor,html,media -
Website Editor Settings
Customizing the webstie: themes and plugins website,business,chat,pixel,analytics,landing,lead,capture
Account Security
-
Login & Password
Managing & securing access to your account. register,login,email,password,secure -
Login with Google & Facebook
Google or Facebook login is a secure alternative to email and passwords. register,login,email,password,secure,social -
Multi-factor authentication
Using multi-factor authentication (MFA) for additional account security. register,login,email,password,secure
Subscriptions and billing
-
Free Plan
The features and limitations of the Kuula free plan. subscription,free,hotspot,share,billing -
Upgrading to PRO & Business
How to upgrade your account to PRO or Business plan. subscription,pro,credit card,paypal,business,payment,billing -
Switching subscriptions
How to switch between plans and billing periods. subscription,pro,credit card,paypal,business,payment,billing -
Cards, billing & invoices
Manage you credit card on file, billing information and invoices. subscription,pro,credit card,paypal,business,payment,billing,invoice -
Cancelling subscriptions
How to cancel a PRO or Business subscription. cancel,subscription,payment,past due,charge,restore,billing -
Downgrading
What happens after you downgrade your subscription? hotspots,cancel,subscription,payment,billing
Technical topics
-
Image specifications
Guide to supported file sizes, formats and dimensions. jpg,insta360,insp,fisheye,ricoh,theta,gopro.8k,quality,noise. -
Getting started with the API
Interact with the Kuula embedded player from your page using our Javascript API. code,sdk,api,js,advanced,webdev -
Embed integration guide
A guide for integrating Kuula tours in content management systems. code,embed,iframe,api,query,listing,integration -
Export Formats
Different export code and links explained. embed,js,html,link,whitelist,branding,mls,embedly -
Custom CSS for embedded tours
Customize the embedded player with CSS. webdev,css,html,code,Wordpress,Squarespace,Wix,embed,export,fullscreen,responsive -
Troubleshooting
What to do if the Kuula Editor is not working as expected? safari,chrome,edge,firefox,bug,problem,issue,console,debug
Contact us
Not found what you are looking for?
Please get in touch with our team at support@kuula.co and we will be happy to help you!
Thank you for your feedback.
We will work on resolving your issue and we'll be in touch soon. Meanwhile, feel free to explore some 360° photos!
EXPLORE