VR on iPhone Safari
Virtual Reality (VR) works on mobile phones thanks to the data received from the gyroscope or accelerometer. This data provides information about the spatial orientation of the device and is used to track the head movement of the user. By combining a stereo fullscreen rendering of the panoramic image with the orientation data, Kuula creates the VR effect.
Apple iPhones, starting with iOS 13, require user to explicitely allow a website to access motion and orientation data. iOS also does not support fullscreen mode, but fortunately there are a few workarounds.
Enable motion senors in the iPhone
On the current version on the iOS system, the website will ask you to allow motion access during the visit.
You can trigger that dialog by pressing the compass icon or entering VR mode, as show on the screenshot above. Similar icons will be present in direct links & embedded players in the top right corner of the screen, as show above. When the system dialog shows up, you need to select Allow
If you accidentally tap Cancel or get a notification saying the the access was denied, go to Settings > Safari and select Clear History and Website Data. After that, open the page and try again.
iOS 12 and below
February 2020 update: based on reports from our users and test we performent on devices with older versions of iOS, it seems that Apple has disabled motion access for those devices completely. In order to get VR experience, you will need to upgrade to iOS 13.
If your iPhone is 6 or older, you will need to upgrade to a newer model.
Safari on the iPhone lacks another key function for a great VR experience: full screen mode. When browsing a tour in VR you do not want to have any system user interface, such as the top browser address bar. Kuula team implemented some workarounds to make that work, but sometimes you'll need to take an extra step.
After entering fullscreen or VR mode and rotating your device to landscape mode on an iPhone, the image may sometimes appear misplaced and unwanted UI elements may be present on screen. Here are a couple of tips on how to deal with those issues.
Rotate to portrait and back
A simple tip, but a powerful one! Safari is very sensitive and if you accidentally touch the screen in the wrong area, it will bring the user interface back. Whenever that happens, just rotate the phone to portrait and back to landscape. Typically this brings back the fullscreen VR experience.
Close all tabs
Sometimes, open tabs will remain visible on the screen in landscape mode:
Safari will show the address bar in landscape mode - if there are mutiple tabs open. This effectively ruins the VR experience.
The best workaround is to simply close all the tabs and leave only the tab with the Kuula tour. After that, try to rotate your phone to portrait and back to landscape again and you should get a nice, fullscreen view without anything obstructing the VR experience!
Only use Safari
This means that those browsers are slower, less up-to-date and much more buggy than Safari. Kuula does not recommend using them and we do not provide support for those browsers. Please always choose the default Safari browser.